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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

To change your password, you must be logged in. Go to MY ACCOUNT and click on the dedicated link to change your password. Fill out the form and click SAVE.

Available items will be shipped within 1-2 business days (Monday-Friday) following the order’s completion. During sales or special promotions, processing times may take longer.

The method and cost of shipping vary depending on the selected shipping country.

Unfortunately, it is not possible to add items to an already completed order.

We accept returns on all full-price items within 14 days of the delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. Shipping charges for returns/exchanges are not credited unless the merchandise has a defect. For U.S. orders, complimentary return shipping is provided for eligible items.

To initiate the return or exchange process please email customerservice@hrsofficial.com

International orders are final sale only and may not be returned or exchanged. Human Recreational Services is not responsible for international shipments lost in transit.

Items marked "final sale" cannot be returned or exchanged. Orders placed during sales/promotions are final sale.

The promotions are valid for a limited time period and cannot be used in conjunction with one another. HRS reserves the right to end promotions or change their terms and conditions at any time.

Unfortunately it is not possible to change the shipping address once an order that has been completed.

As soon as your order is shipped you will receive a confirmation email with a tracking number. By clicking on the tracking number you will be able to check the status of the shipment directly on the courier’s website.

The order will also be visible on our website, in YOUR ACCOUNT.

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